Certrak is designed to store real estate qualifications, training certificates, and other business documentation along with associated information. Files can be uploaded in the form of images or PDF files.

That depends on your privacy settings. If you pay for your own Certrak account, you have the ability to set your own privacy settings over who can view or edit your data. If you have multiple plans, or your plan is an All Regions plan, you can set different privacy settings for each plan or region.

Yes, you can save back-ups of your entire Certrak account to Dropbox, Google Drive, or your personal device and restore at a later time. You can do this periodically for your own security and peace of mind, and use it to restore your Certrak account at any time.

This is perfect if you are taking a break from the industry (eg. travel, maternity leave) and would like to pause your Certrak subscription before resuming at a later date.

Of course! You can export any records you upload to Certrak, as well as any reports you create. You can also export all your certificates in a single file - perfect in the case of an unexpected audit!

Certrak takes data security seriously and uses industry best practices to keep your data safe.

We give you the ability to add a back-up phone number and back-up email address. You can also link your Certrak account with your LinkedIn account.

This way, even if you lose access to your work phone or work email address, you can still get access to your Certrak account.

Our plans allocate sufficient storage for each user to store many dozens of records including certificates and associated data, when used in accordance with our End User Licence Agreement.

In the unlikely event that an individual user reaches their data storage limit, they will have the opportunity to double their storage capacity for an extra $2 AUD per month.

When you invite your team, you can either pay for your team's account or you can invite them to pay for their own account.

If you are paying for your team's accounts then you will always be able to view their records for the selected plan. Your team members will have the option to choose whether they allow you to view-only or view and edit their records.

If you invite your team to pay for their own accounts, then they will have full control over their own privacy settings which may include not giving you access to view their records.

Each team member will have their own personalised action required list depending on their qualification.

You will have a team dashboard showing the qualification and CPD status of all your linked team members, as well as any action required list for the entire team.

You can either pay for your team's account or you can invite them to pay for their own account. If you are paying for your team's accounts then you will always be able to view their records for the selected plan. You team members will have the option to choose whether they allow you to view-only or view and edit their records.

If you invite your team to pay for their own accounts, then they will have full control over their own privacy settings which may include not giving you access to view their records.

Yes! Certrak gives you the ability to appoint a Team Administrator to every team. A Team Administrator will have the ability to view, edit, or create records within their team account. This is a responsible role and should only be allocated to those you trust.

To keep your data safe we make it easy for you to save back-ups of your Certrak account using Dropbox, Google Drive, or your own device.

As a team account owner you will have access to a team administration area where you can create or edit teams, invite or remove team members, edit plans, and more.

Teams are a way for you to group your team members according to their qualification requirements. This means that if your company is paying for your team then all your team members will be on the same plan.

If your team members are paying for their own account, they are free to choose their own plan as well as having full control over their own privacy settings. For more information, see Plan FAQ

Certrak uses a per-user, per-month or per-year pricing model so we can provide an always-on service that is backed-up, secure, and accessible any time from any device.

We have 3 plan types which are priced according to how complex our customer needs are:

- Regions without CPD
- Regions with CPD
- All regions (for agents who hold qualifications in multiple states or territories)

We want to make Certrak affordable for every agent. For around the cost of a cup of coffee per month you can get all the benefits of Certrak. 

You can view our plan inclusions and pricing here.

We accept all major debit and credit cards.

Once your free trial expires you can choose a plan and pay from within the Certrak application.

Of course! Certrak is an Australian-registered company with an ABN. You can download all your tax invoices from within the Certrak web application.

We take payment security seriously. Certrak uses Stripe as our payment processor. Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security.

Yes our prices are inclusive of GST for Australian customers. The listed price is what you'll pay.

Yes, you can change or cancel your plan at any time. 

Payments are made on the monthly or annual anniversary of the date you signed up for your plan, depend on whether you chose to pay monthly or annually.

It's important to us that our billing is fair and transparent. If you upgrade to a more expensive plan, the only additional amount you will pay is the difference in price between your old and new plans for the period remaining on your subscription.

For example, let's say:

You paid for a 12 month subscription of a $6 per month plan. So you have paid $72.

When you have 6 months remaining on your subscription, you decide you want to upgrade to an $8 per month plan.

You would only be billed the extra $2 per month (that is the price difference between your old plan and your new plan) for the remaining 6 months of your subscription. So in this case you would be billed an extra $12 to upgrade your plan. 

After the 6 months, when your plan renewed, it would renew onto the $8 per month plan for the following 12 months.

Our billing is also pro-rated if you switch from annual to monthly billing.